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Head of Customer Success SaaS - Expired

Job Title Head of Customer Success SaaS
Job Type Permanent
Salary Up to €100000.00 per annum + Highly competitive package
Start Date ASAP
Our Reference BBBH1085_1551893286
Job Advertised over 3 years ago

Head of Customer Success SaaS
New opportunity for a Head of Customer Success to join a rapidly expanding global tech-based company whose service is used by companies all over the world. As Head of Customer Success, you will lead and manage a team and build out an effective customer success function - helping to drive true value for customers. This is an executive level role reporting to the CEO.

An overview of your role will involve

  • Define customer success strategy & processes - identify & define methodologies & best practice
  • Drive value for customers - how to identify and drive R.O.I
  • Drive change amongst the team and other stakeholders to drive customer success
  • Achieve operational excellence - define metrics that measure value to customers

Your Background

  • Solid background leading customer success with experience building a scalable customer success process
  • Experience with cloud-based/SaaS solutions offering
  • Ability to build and maintain strong relationships
  • Desire to innovate to continue improving how customers are serviced

The offer: This role offers an attractive salary along with bonus and shares.

Contact: For further details on this Head of Customer Success role email CV in confidence to Audrey Hughes in Principle or call direct line 01 603 5072.

Careers at Principle