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French/ Spanish Online Customer Support - Social Media - Expired

Job Title French/ Spanish Online Customer Support - Social Media
Job Type Contract
Salary €30000 - €33000 per annum
Location Dublin
Start Date ASAP
Our Reference BBBH162_1621543146
Job Advertised over 1 year ago

French/ Spanish Speaking Online Customer Support - Social Media

An immediate opportunity has become available with a global online company for a French-speaking CS to provide support to users within the community. You will be supporting a diverse range of online users across the EMEA region - resolving queries, submitting requests, and dealing with escalated issues.

What you will be doing

  • Working to agreed SLA's you will be supporting users over Twitter, Facebook, and other social media channels across a number of locations throughout EMEA
  • Triage and delegate situations that require specialized or more intensive case management.
  • Identify trends and recommend improvements to workflows, products, and business processes.

Your Profile

  • Fluent French/ Spanish/ Italian speaker
  • Bachelor's Degree or equivalent experience.
  • Minimum 1 year of customer service experience.
  • Good understanding of the usage of social media platforms to support customers on queries/ complaints, including knowledge of social media platforms, best practices, and tools of the trade.
  • Ability to work on own initiative
  • Fluent English - with clear communication skills

This role will commence as a contract and will require you to cover some weekends likely 1 in 4 and follow a shift pattern (early/late starts).

The role offers a competitive salary of circa €33K per year with the opportunity to work in a friendly, highly collaborative, and supportive team environment.

Careers at Principle