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Customer Success Manager - SaaS

Job Title Customer Success Manager - SaaS
Industry
Salary £60k
Location London
Our Reference 2516
Contact Name Emma OConnell
Job Advertised 13 days ago

Customer Success Manager Major Global SaaS Technology business.
One of the world’s fastest-growing Tech/Media companies whose EMEA HQ is based in London would like to appoint a Customer Success Manager to manage, nurture and ensure R.O.I on each account is maintained.

As a CSM you are a leader in customer success to achieve results throughout the product lifecycle.

The Offer
An annual salary of £60K per year
Hybrid working from state-of-the-art offices in central London
12-month contract which can be extended
Opportunity to work as part of a global, friendly, collaborative team with high-end digital clients.

What you’ll do
Lead customers through digital transformation with a clear view of customer objectives and key performance indicators.
Maximize value realisation and return on investment from the solutions and services they buy.
Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK.
Track accounts’ performance and lead critical blocking issues with clear execution plan and drive to get closure.

What you need to succeed
Experienced in post-sales account management in Digital Marketing, SaaS, or similar.
Proven effectiveness in managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level.
Experience supporting clients with a spend in excess of £500K
Consultative approach to sales and renewals.

Interested?
Apply today with CV . All communications will be treated in the strictest of confidence.

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