If you like solving integration-heavy issues - where logs, servers, monitoring tools and APIs all collide - this one will suit you. Customer-facing, technically deep, and built for people who enjoy proper troubleshooting.
The Offer:
- Annual Salary of €48,000 pro-rata
- 11 months contract - PAYE - Paid weekly via Principle HR
- Hybrid: 2 days onsite in Dublin City
- Strong chance of converting to permanent
Note: No sponsorship provided - candidates only considered with appropriate work permit and do not require sponsorship now or in the future.
What you'll be doing?
- Owning and prioritising a queue of incidents/escalations
- Troubleshooting automation/integration issues across Windows/Unix environments
- Working with protocols and integrations - REST/SOAP, HTTP/TCP, FTP/SFTP
- Using tools and techniques like log analysis, debugging concepts, Wireshark/Traceroute-style troubleshooting
- Improving support playbooks and internal processes
What we need?
- 4+ years customer-facing technical support (SaaS/software/enterprise)
- Scripting experience (JavaScript preferred; Python/Shell/PowerShell also valued)
- Strong Windows/Unix fundamentals (permissions, remote admin e.g., SSH/PowerShell; SNMP exposure ideal)
- Comfortable with XML/JSON and practical troubleshooting of connectors/integrations
- Clear, confident communication with customers
Apply
Send your CV or message me for a quick fit-check and we'll move fast.
