Technical Support - EMEA
£50,000-£55,000 | 12-month contract | London (Hybrid)
We're hiring a technically capable, people-first professional to support hosts through the acquisition and onboarding journey for a leading global experiences platform. This role blends technical support, operations and cross-functional collaboration, with a clear focus on host satisfaction and retention.
What you'll be doing
- Own and resolve technical issues impacting hosts and acquisition teams
- Proactively identify bugs, platform issues and onboarding friction points
- Work closely with acquisition, operations and technical stakeholders to improve onboarding flows
- Translate complex technical problems into clear, empathetic guidance for non-technical audiences
- Create and maintain playbooks, templates and source-of-truth documentation
- Track trends, maintain strong data hygiene and report insights with a solutions mindset
- Help orient hosts through onboarding, ensuring best practices are clearly understood
What we're looking for
- 2+ years' experience in customer support, operations, acquisition, partnerships or content
- Confident navigating technically complex platforms
- Strong communicator able to simplify technical concepts
- Comfortable working in ambiguity and delivering against KPIs
- Proactive, organised and collaborative
- Bachelor's degree or equivalent experience
- Fluent English required; Italian or French is a strong advantage
If you are interested, please apply or email
