Support Specialist II

Location Dublin
Discipline: Technology
Salary: 72000
Contact name: Rory Glass

Contact email: rory@principlehr.com
Job ref: 3385
Published: 19 days ago

Support Specialist Global Tech

Our client is a globally recognized tech giant that paves the way in social media networking and they pioneer innovative AR and VR experiences and they have an immediate requirement for a Support Specialist to join their team

The role

  • 9 month contract
  • fully remote
  • salary of €72k

Your day to day

  • you’ll support vendor delivery of customer support in line with the scale of the product team resolving escalations and quality calibrations as required.
  • you’ll become an expert in core risk/payments experience infrastructure, tools, systems, and data.
  • you’ll demonstrate in-depth knowledge of process design, driving efficiencies, identifying gaps and implementing improvements. Apply the experience in the fast paced and growing operations environment.

What you need to succeed

  • 3+ years of experience working in an online operations or consulting environment, or similar
  • 2+ years of experience in customer support, trust and safety, payments, or related team
  • 3+ years of experience in Project Management
  • 2+ years of experience in working in a project/customer support environment
  • 2+ years of experience working with global cross-functional teams

Next steps to apply

apply now with word document CV for immediate review. CVs will be shortlisted by 06/06/2024