People Operations/HR Specialist with fluent Arabic
Location: Dublin (Hybrid - 2 days office / 3 days remote)
Contract: Fixed-term contract to end January 2027
Start: ASAP | Salary €50,000 per year.
We're partnering with a global, high-growth enterprise technology organisation to hire an experienced HR Coordinator / People Operations Specialist to support a large, international workforce.
This is a hands-on, operational HR role sitting within a centralised People Services function, supporting Tier 1 and Tier 2 employee queries across multiple regions and time zones.
What you'll be doing
- Managing and resolving Tier 1 & Tier 2 HR cases across EMEA and global populations, ensuring SLA adherence
- Partnering closely with HR Business Partners, Centres of Excellence, managers and employees
- Supporting core people processes aligned to global HR products, including:
- Offer letters and contracts
- Employee data changes
- Policy and programme guidance
- Learning platform support
- Live Agent / employee portal support
- Escalating complex or time-sensitive cases using sound judgement and operational insight
- Maintaining high data integrity across HR systems and documentation
- Completing audits and validations of HR case transactions
- Identifying process gaps and improvement opportunities to reduce risk and improve employee experience
- Supporting projects and UAT testing where required
- Creating and maintaining SOPs, knowledge articles and response templates to enable employee self-service
What we're looking for
- 2-4 years' experience in HR Operations, People Services or a centralised HR support function
- Must have fluent Arabic
- Proven experience supporting EMEA employee populations
- Strong exposure to HR systems, case management tools and employee portals
- Experience working in fast-paced, global, matrixed organisations (tech or large multinationals preferred)
- Exceptional attention to detail and a strong sense of ownership
- High emotional intelligence with confident, professional stakeholder communication
- Ability to manage competing priorities, time zones and changing demands calmly and effectively
- A proactive mindset - spotting issues before they escalate and improving how things work
- Comfortable working independently, while collaborating closely with wider HR teams
Why this role?
- Long-term contract within a well-established global tech environment
- Exposure to mature, scaled HR operations and best-practice people processes
- Hybrid working model in a central Dublin office
- Strong opportunity to deepen experience in global People Operations
