Technical Customer Support – SaaS / IT Helpdesk / Hybrid Dublin | €33K

Location Dublin
Discipline: Technology
Salary: €33,000k pa
Contact name: Hannah Cleary

Contact email: hannah@principlehr.com
Job ref: 3828
Published: about 17 hours ago

Technical Customer Support – SaaS / IT Helpdesk / Hybrid Dublin | €33K

We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.


The Offer:

  • Annual Salary up to €33,000 doe
  • 11 months contract PAYE - weekly paid
  • Location: Dublin (Hybrid, 2–3 days onsite)


The Job:

  • First-line support via email/phone/tickets
  • Logging and triaging platform issues (ServiceNow or similar)
  • Escalating trickier issues to technical teams
  • Walking users through solutions, sharing best practices
  • Spotting trends, gaps in documentation, and user feedback


What You’ll Need:

  • 1–3 years in Customer Support / Helpdesk / IT Service Desk
  • Comfortable with platforms, tools, and ticketing systems
  • Clear communicator, calm under pressure, team-first
  • Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background



Let’s connect. Just send your CV or LinkedIn profile.

Hannah | Hannah@principlehr.com