Technical Customer Support – SaaS / IT Helpdesk / Hybrid Dublin | €33K
We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
- Annual Salary up to €33,000 doe
- 11 months contract PAYE - weekly paid
- Location: Dublin (Hybrid, 2–3 days onsite)
The Job:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Let’s connect. Just send your CV or LinkedIn profile.
Hannah | Hannah@principlehr.com