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Site Support Services Technician/Evening Supervisor - Expired

Job Title Site Support Services Technician/Evening Supervisor
Job Type Permanent
Salary Negotiable
Location Clare
Start Date ASAP
Our Reference BBBH2046_1640184652
Job Advertised 8 months ago

Site Support Services Technician/Evening Supervisor

Company: Vitalograph is one of the world-leading manufacturers of medical Spirometers, used in the diagnosis of respiratory disorders, and advanced high-reliability software systems used in clinical drug trials. Based in Ennis, Co. Clare we now wish to recruit a Site Support Services Technician/ Evening Supervisor to join the site support services team.

Job Description:
Reporting to the VP of CT Site Support Services the Site Support Services Technician/Evening Supervisor will be required to provide excellent customer service by resolving customer queries/issues in a professional and timely manner. When customer/site service activities are not required the technician will be responsible for the supervision of evening roster cough analysts who are part of the cough analysis team.

Duties & Responsibilities:

  • Provide customer support in a timely fashion in relation to the use of Vitalograph systems by clinical trial sites and study monitors
  • Take ownership of investigation and resolution of individual issues
  • Provide customer support across time zones with use of translation/interpretation services
  • Log & update all identified support issues on internal ticketing services
  • Provide regular reports on calls, emails, and actions in accordance with Vitalograph procedures
  • Collaborate with internal stakeholders and technical teams to provide solutions to issues that meet customer expectations
  • Monitoring of data reports and taking action where necessary
  • Understanding and explaining of Vitalograph systems used across projects
  • Updating logs & trackers based on routine activity
  • Managing external user access for systems and services
  • Supporting the delivery of internal & external training
  • Supporting the creation, review and approval of project documents
  • Creation and review of work instructions for the resolution of any issues that may arise

Cough Analyst Supervisor

  • Provide line management to members of the cough analysis evening roster
  • Perform appraisals and define personal development objectives and plans for team members
  • Create work plans for team members to ensure recordings are analysed in the correct order to ensure TAT's are met
  • Co-ordinate with other team and company disciplines to resolve any issues that may arise
  • Active involvement in interviewing and team recruitment for the evening roster
  • Ensure all Cough Analysis related SOP's are adhered to
  • Approval of time sheets for evening roster team members
  • Coordinate with HR to ensure all evening roster analyst contracts are current

Minimum Requirements:

  • Effective written and verbal communication skills
  • Good problem-solving skills
  • Good IT skills - including use of MS Office or equivalent (excel/word/outlook)
  • Leaving certificate or equivalent

The following skills would be advantageous:

  • Previous experience in a team lead, supervisory, project management/co-ordination role
  • Previous experience in a customer support role

If you are interested in the above position, please email your CV to careersatvitalographdotie

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