Senior ServiceNow User Adoption & Enablement Consultant
6 month Contract | €600 per day (€101k annual equivalent) | Hybrid Dublin
A global enterprise software platform is seeking an experienced Senior User Adoption & Enablement Consultant to support large-scale customer transformation initiatives.
This is a highly client-facing role focused on driving adoption, training effectiveness, and measurable business outcomes for enterprise customers using the ServiceNow platform.
What You'll Be Doing
- Lead end-to-end user adoption engagements from pre-sales through delivery
- Design and deliver tailored training and adoption strategies for enterprise customers
- Advise stakeholders on optimal learning solutions and adoption approaches
- Create high-quality learning assets (ILT, eLearning, videos, job aids)
- Facilitate workshops to align executives, process owners, and end users
- Manage client relationships, risks, escalations, and delivery plans
- Deliver training to audiences ranging from executives to operational users
What We're Looking For
- 8+ years leading enterprise user adoption or change enablement programmes
- Strong client-facing consulting background with minimal oversight
- Hands-on experience with ServiceNow or similar enterprise platforms
- Excellent communication and stakeholder influence skills
- Proven ability to deliver under tight timelines in fast-paced environments
Nice to Have
- ServiceNow certifications or platform experience
- French language skills
- Experience delivering training across multiple formats and audiences
Next steps to apply:
Apply now with word document CV or email your CV for immediate review.
