Safety Escalations Specialist - Global Tech
- Location: Remote Ireland
- Contract: 11 month contract
- Salary: €48k - €51k pa
- (must be available to work rotational shifts, including weekends)
An exciting opportunity has become available with one of the world's leading travel platform companies. They are looking for an experienced Safety Escalations Specialist to join their Trust & Safety team.
In this role, you will…
- Manage complex and sensitive safety cases involving personal harm, trauma, and brand risk.
● Investigate escalated incidents, verify facts, and make policy-based determinations to reach fair and effective resolutions.
● De-escalate crisis situations using empathetic, trauma-informed communication.
● Monitor and manage cases involving damages, flagged or inappropriate content, and emerging online risk trends.
● Maintain strict confidentiality while documenting investigations clearly and comprehensively.
● Contribute to the development and enhancement of internal policies, processes, and tools.
We are looking for…
- 3+ years' relevant experience within Trust & Safety, escalations, investigations, mediation, emergency response, social work, or a similar environment.
● Experience handling high-risk, sensitive or crisis-related cases.
● Strong conflict resolution and negotiation skills.
● The ability to make sound decisions under pressure and manage competing priorities.
● Excellent written and verbal communication skills.
● High emotional intelligence and resilience.
● Availability to work 40 hours per week on rotational shifts, including weekends.
● Fluency in English (additional European languages such as Spanish, French or Portuguese are advantageous).
This is a fully remote role offering the opportunity to work within a fast-paced, global Trust & Safety Escalations function where your work has direct impact on community wellbeing and brand integrity Email
