Principle IT Technical Support Engineer

Location United Kingdom
Discipline: Technology
Salary: £60k to £100k basic + benefits
Contact name: Dan Butterworth

Contact email: dan@principlehr.com
Job ref: 3007
Published: over 1 year ago
The role: Principle IT Technical Support Engineer (CCNP / CWNP)
Business: Global Communications
Contract: Full time/permanent
Salary: £60k to £100k basic (DOE) plus benefits
Location: Remote WITHIN the UK – you MUST be fully cleared to work in the UK without the need of relocation/visa sponsorship

About the role:
As the Principle Technical Support Engineer, you’ll be working with the Technical Customer Experience Centre (TAC) to act as the key contact and escalation point for our premium enterprise wireless customers, providing the very highest levels of service and issue resolution



Required Skills and Experience:
- You’ll have at least 10+ years of experience in the networking space, with excellent technical knowledge of wireless networking - ESSENTIAL
- You’ll have at least 5+ years work history in an enterprise Technical Assistance Centre (TAC) environment - ESSENTIAL
- You’ll have a relevant industry accreditation/certification (CWNA, CWAP, CCIE, CCNP, JNCP, etc).
- Strong, in-depth experience providing technical support to direct customers, resellers, and field teams in resolving in-company product-related issues. Fixing and resolving complex Layer 2/3 issues in multi-vendor environments.
- 5+ years’ experience fixing STP, ACLs, VLANs, Multicast, VRRP, RIP, OSPF, BGP, IGMP, Stacking, MCT, IPv6, VoIP, SNMP, Port Security, Radius, AAA.
- Excellent written and verbal communication skills, including experience delivering formal presentations to customers, partners, accounts and support teams
- Excellent understanding and applied knowledge of: TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS, wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS
- Ideally working knowledge of Salesforce and JIRA.


The next step:
Apply today with CV or LinkedIn profile for immediate review. All communications will be treated in the strictest of confidence by Dan at Principle.