Job Title: Operations Program Manager
- Location: Dublin, Ireland (Hybrid – 3 days onsite)
- Duration: 31st January 2026 - potential to extend up to 24 months or permanent conversion
- Salary: €94-€104k per year
- Start Date: ASAP
About the Role:
We are seeking an experienced Operations Program Manager to join a leading global technology company’s Business Support Engineering team. In this role, you will be instrumental in scaling support operations, leading vendor engagement, and driving operational excellence across cross-functional teams.
You’ll be the point of contact for key external partners, managing KPIs, vendor SLAs, and the full lifecycle of support process improvements. If you're passionate about analytics, operational strategy, and collaboration, this opportunity offers a high-impact platform in a fast-paced environment.
Key Responsibilities:
- Drive operational initiatives focused on efficiency and optimization
- Lead Monthly Business Reviews (MBRs) and ensure robust reporting processes
- Identify areas for improvement through data and stakeholder feedback
- Work closely with product teams to translate insights into action
- Own vendor operations and foster strong internal/external relationships
- Ensure readiness for support onboarding with detailed checklists
- Promote a data-driven decision-making culture
Required Experience:
- 3–5 years in an Operations Program Manager role within a technology or enterprise setting
- Strong skills in SQL is mandatory.
- Strong experience with BI tools like Tableau or Power BI
- Proven track record in vendor management and KPI/SLA oversight
- Experience leading operational reviews and supporting large-scale teams
- Excellent attention to detail, communication, and cross-functional collaboration
Next steps to apply: Apply now with word document CV or email your CV direct to rory@principlehr.com for immediate review. CV deadline is Monday 19th of May at 09:00AM do not hesitate to apply.