Senior Help Center Content Strategist (Product & Support Platforms)
- Contract length: 12 months
- Location: UK Remote
- Salary: £72,000-£79,000
About the Role
A global technology platform is hiring a Senior Help Center Content Strategist to support its large-scale self-service support ecosystem. This role sits within the Help Center team and is responsible for creating, publishing, and optimising user-facing support content across consumer apps, ads products, and enterprise tools.
This is a hands-on individual contributor role, working closely with product, engineering, legal, and policy teams to ensure users can successfully understand and use complex products without direct human support.
What You'll Do
- Own Help Center and support content from intake to publication
- Translate complex product and policy concepts into clear, user-friendly language
- Test and understand products from a user perspective
- Partner with product, legal, policy, and content teams to approve content
- Publish and validate content accuracy within CMS platforms
- Analyse content performance using user feedback and metrics
- Continuously optimise content to improve user experience and self-service success
What We're Looking For
- 5-7 years' experience in support, product, or technical content roles
- Proven Help Center or knowledge base ownership
- Strong analytical mindset with examples of content optimisation
- Experience working with product and engineering teams
- Ability to manage multiple priorities in a fast-moving environment
- Comfortable working autonomously in a senior IC role
Next steps to apply:
Apply now with word document CV or email your CV for immediate review.
