Call Centre Manager - Vendor Manager
An excellent opportunity has just become available for a Call Centre Manager / Inside Sales Manager to join one of the world's fastest growing and most innovative online organisaiton.
Within this role you will be managing a vendor in Dublin who provide call centre services to the company - you will be responsible for managing the relationship, ensuring the vendor meets with all KPI's (which are non-sales related) such as response time, conversion from lead to opportunity, call quality. Leads will come into the call centre from all over the EMEA region.
This is a new position within the organisaiton and as such has a high degree of visibility and autonomy. This is an exciting time as the company are rapidly growing and entering new markets.
The Offer
- Annual salary of €65K
- The role will begin as an 11-month contract with a strong possibility of conversion to perm at the end.
- 26 days annual leave
- Mobile, Laptop, Monthly work from home expenses
- Flexible working arrangement - its work from home right now with a flexible return to state-of-the-art offices in Dublin 2 when its safe to do so.
- This is an opportunity to work with a global tech giant on an innovative brand that is used by millions around the world each day.
Your Profile
- A solid background working within a call centre / inside sales role with experience managing people a must.
- Quality focused with the ability to engage and motivate a team
- Excellent communication skills
Interested?
Apply today with CV, Linkedin profile or contact Jean in Principle for further details. All communications will be treated in the strictest of confidence.
