Please note: Due to the location of the company's data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire. Relocation is NOT an option - Candidates requiring relocation and/or visa sponsorship CANNOT be considered
- The role: Technical Support (Linux Server / cPanel / Web Hosting)
- Business: Web Hosting/Datacentre
- Contract: Permanent / full-time: Mon to Fri 0900-1700 OR 1600-midnight (remote based after onsite training)
- Salary: £28k to £31k basic + benefits
- Location: Near to Preston, Lancashire (PR7 postcode)
Snapshot of the role:
- Assisting clients with level 1 & 2 support requests via email/help desk and telephone, in relation to services provided.
- Assessing and responding to alerts from our internal monitoring system.
- Troubleshooting client or server issues, log file analysis & more
- Guiding and advising clients on how to independently accomplish requested tasks.
- Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.
Required Skills:
- Experience of working in a root Linux environment via command line.
- Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
- Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
- Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management
Desirable Skills:
- Experience of cPanel software at a root/command line level.
- Scripting knowledge (PHP, Perl, Bash/Shell, etc).
- Knowledge of TCP/IP, networking, etc.
- Virtualisation experience.