Join a high-performing enterprise support team where you'll troubleshoot complex integrations across APIs, authentication, email infrastructure and databases. This is a hands-on role for someone who enjoys proper root-cause work and can communicate clearly with customers.
The Offer:
- 11-month PAYE contract + possibility of conversion to fulltime
- €49,000 per annum (pro-rata)
- Hybrid: 2-3 days onsite, Dublin City
What you'll do
- Own and resolve complex customer incidents and escalations
- Troubleshoot integrations across REST/SOAP, LDAP/SAML, SMTP/IMAP/POP3, JDBC/ODBC
- Analyse logs, isolate root cause, and explain fixes clearly
- Collaborate with internal teams to improve resolution speed and quality
What you'll bring
- 3-5+ years' customer-facing technical support (SaaS/software/enterprise)
- Strong understanding of integrations + networking basics (HTTP/TCP/IP)
- Comfortable with SQL/relational databases (MySQL/Oracle)
- Scripting exposure (JavaScript/Python/Shell/Perl) + ability to debug/read code (Java ideal)
- Clear written and verbal communication
Apply
Send your CV or message me for a quick fit-check and a fast turnaround.
