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Associate Customer Success Manager (HR/EE SaaS) - Expired

Job Title Associate Customer Success Manager (HR/EE SaaS)
Job Type Permanent
Salary Up to £50000.00 per annum
Location London
Start Date
Our Reference BBBH2023_1638291940
Job Advertised 10 months ago

We are recruiting an Associate Customer Success Manager for a 12-month contract with this global HR focused SaaS solution provider. The ideal fit is someone who has worked with a HR/People Operations based solution, implemented ERP's or similar SaaS products with multiple clients and stakeholders.

You will know the importance of a company's culture, and you believe you can help to create great places to work. As an Associate Customer Success Manager you will lead implementations of our client's highly regarded Employee Engagement Solutions and maintain deep, ongoing, relationships with a wide range of organisations.


  • Project managing challenging and dynamic customer implementations.
  • Managing customer success efforts to ensure exceptional experiences for businesses of all sizes.
  • Building and maintaining strong relationships with key customers.
  • Educating customers on best practices and providing professional level guidance.
  • Streamlining the implementation process to ensure a positive onboarding experience for the customer.
  • Leading the product input feedback process internally at Peakon to ensure constantand valuable customer input is available to the product team.


  • Minimum 3 years of experience in a customer implementation related role with a strong preference to customer success or engagement management within a technology organization or HR focused SaaS solution.
  • Motivated to learn and grow. This position exposes the candidate to all aspects of a successful product, from development through end-user adoption and beyond.
  • Outgoing and eager to build strong and meaningful relationships with customers and partners in a wide variety of industries.
  • Strongly interested in technology and software development.
  • Experience with Intercom and is highly preferred.
  • Superior communication skills. Internal and external, written and oral communicationare critical in this role.
  • Analytical and process oriented.
  • Ability to present and interact with C-Level teams with ease and professionalism.

This is a 12-month contract.

Working a hybrid model, office location is Finsbury (near Liverpool Street Station).

Salary range is £50,000 per annum.

Careers at Principle