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Workforce Management Specialist EMEA - Expired

Job Title Workforce Management Specialist EMEA
Job Type Permanent
Salary €70000 - €80000 per annum
Location Dublin City Centre, Dublin
Start Date
Our Reference WFM_1600953650
Job Advertised almost 2 years ago

Workforce Management Specialist EMEA

Immediate requirement for a WFM - Workforce Management Specialist to join the global operations team of a rapidly expanding technology-based business whose products and services are used by millions around the world. This is an interesting and challenging role offering a salary in the range of €75 -80K.

Working within a highly collaborative, supportive, and friendly environment some of your tasks will include

  • Enforce real time adherence in all Work Types and Markets within the scope of operation
  • Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
  • Constant interaction with all operations sites, reporting site performance; including but not limited to staffing compliance, skilling status, and outages

Your Profile - to be considered for this role ideally you will have

  • Previous experience in Work Force Management intraday and scheduling positions
  • A background operating and directly handling a scope of more than 500+ staff
  • Proven experience in large scale complex multi-lingual multi-site vendor landscape environment
  • Know-how in managing real time adherence in different lines of business (shrinkage, outages, under/overstaffing, etc.)

Interested? Apply today with CV, LinkedIn profile or just your contact details and I will be back in touch. All communications will be treated in the strictest of confidence by Maria Dolan in Principle.

Careers at Principle