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Technical Support Engineer- API Support - Expired

Job Title Technical Support Engineer- API Support
Job Type Permanent
Industry
Salary Attractive ++Benefits
Location Staines, Surrey
Start Date
Our Reference apitech_1586271129
Job Advertised 3 months ago

Technical Support Engineer - API Support

This Role will be a 12 Month Contract

What's the Role?
As an API Support Engineer, you will manage all critical incidents received from our API Platform customers You should excel at establishing relationships and be a highly effective technical problem solver. You will manage critical incidents end to end and provide high level customer support and resolution. Oversee and mentor the junior members of the team a provide ongoing support

So, what's in it for you ?

  • Attractive Salry circa £50k
  • 33 days Holidays per annum
  • Easily accessible from city centre London (Train)
  • Only 10 minutes from Heathrow
  • Exposure to new technologies and services
  • Excellent Support and mentoring to progress career


What will you be doing as an API Technical Support Engineer?

  • Assist customers with our application program interface (API) as their first point of contact
  • Become a technical expert of the API Platform
  • Serve as a liaison between our customers and internal engineers.
  • Identify the issues and help translate them between the two groups, proficiently speaking both customer and engineer languages.
  • Become a customer support guru
  • Be the final point of escalation
    SME on platforms and technical issues
  • Provide coaching and mentoring to junior engineers

What should you have?

  • Good scripting knowledge
  • Extensive knowledge and troubleshooting of Web Applications
  • Demonstrated experience debugging object orientated code (Java)
  • Prior experience working in Unix /Linux Environments
  • Strong team mentality and ability to mentor junior colleagues

Technical:

  • Solid understanding of Cloud applications and support
  • ITSM, ITIL and CMDB
  • Experience in one (or more) scripting languages:

What to do next?

This Technical Support Engineer -API Support role offers an opportunity to become part of a vibrant and expanding team

Apply now for immediate consideration or call Edward for further information. Don't have your CVS to hand apply with your LinkedIn profile
Ed Bennett | + 443300526068

Careers at Principle