Site Support Services Technician - Expired
Job Title | Site Support Services Technician |
Job Type | Permanent |
Industry | |
Salary | Negotiable |
Location | Clare, Republic of Ireland |
Start Date | ASAP |
Our Reference | BBBH2045_1640184394 |
Job Advertised | 6 months ago |
Site Support Services Technician - Permanent Position
Company: Vitalograph is one of the world-leading manufacturers of medical Spirometers, used in the diagnosis of respiratory disorders, and advanced high-reliability software systems used in clinical drug trials. Based in Ennis, Co. Clare we now wish to recruit a Site Support Services Technician to join the site support services team.
Job Description: Site Support Services Technician
Reporting to the VP of CT Site Support Services the Site Support Services Technician will be required to provide excellent customer service by resolving customer queries/issues in a professional and timely manner. The role will also involve processing routine customer support activities, to act as first point of contact for Site staff & CRAs/Monitors with regard to any study queries, and to action as required. When customer/site service activities are not required the technician will assist in other site support service departments in the processing or analysis of data from company medical devices.
Duties & Responsibilities:
- Provide customer support services in a timely fashion in relation to the use of Vitalograph systems by clinical trial sites and study monitors
- Take ownership of investigation and resolution of individual issues
- Provide customer support across time zones with use of translation/interpretation services
- Log & update all identified support issues on internal ticketing services
- Provide regular reports on calls, emails and actions in accordance with Vitalograph procedures
- Collaborate with internal stakeholders and technical teams to provide solutions to issues that meet customer expectations
- Monitoring of data reports and taking action where necessary
- Understanding and explaining of Vitalograph systems used across projects
- Updating logs & trackers based on routine activity
- Managing external user access for systems and services
- Supporting the delivery of internal & external training
- Supporting the creation, review and approval of project documents
- Creation and review of work instructions for the resolution of issues that may arise
Other Duties may include:
- The quality checking of files from company medical devices
- Analysis/QA/Audit of audio recordings
Minimum Requirements:
- Effective written and verbal communication skills
- Good problem-solving skills
- Good IT skills - including use of MS Office or equivalent (excel/word/outlook)
- Leaving certificate or equivalent
- Attention to detail with capability for high levels of focus and concentration for long periods
The following skills would be advantageous:
- Understanding of issue management and root cause analysis
- Customer service experience
- Problem solving in a work environment
This position will be subject to successful completion of training programmes that will be conducted in-house.
Vacancies for all Shifts/Rosters
- Day/Night Rotating
- 12:30-21:00
If you are interested in the above position, please email your CV to careersatvitalographdotie
