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Senior Technical Support Engineer Cork - Expired

Job Title Senior Technical Support Engineer Cork
Job Type Permanent
Salary €40000 - €60000 per annum + pension,healthcare++++
Location Cork City, Cork
Start Date ASAP
Our Reference BBB5585EC
Job Advertised about 4 years ago

Senior Technical Support Engineer Cork

Looking to work for a multintaional technology company whose brand is recognised globally?

Then this is the role you have been waiting for!

Principle on behalf of their client are seeking a Senior Technical Support Engineer to join their team in Cork. The main purpose of this role is to support the contact centre platform!

Responsibilities will include....

  • Triages production incidents in Genesys Voice (Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work to towards resolution
  • Install and Upgrade Genesys components in production environment
  • Configure options and applications in Genesys CME
  • Identify the impacts for Genesys applications for Infrastructure changes and Prepare and execute mitigation plans.
  • Perform validation & verifications in Genesys environment for Changes
  • Take part in ticket review discussions with Business stakeholders

The ideal candidate will possess...

  • Previous experience in supporting Genesys platform or similar with very high volume and availability requirements.

Desired skills....

  • Prior experience of working in a production support environment
  • Unix basics
  • Oracle Database & SQL basics

For more information on this exciting opportunity please contact Elaine in Principle HR today for a confidential discussion!

Elaine Cummins || 01 603 5075

Careers at Principle