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Online Safety Quality Analyst - Spanish or French Speaker

Job Title Online Safety Quality Analyst - Spanish or French Speaker
Job Type Temporary
Industry
Salary €40000 - €45000 per annum
Location Dublin City Centre, Dublin
Start Date
Our Reference QualityEscal_1618749529
Job Advertised 28 days ago

Online Safety Quality Analyst - Spanish or French Speaker

Immediate opportunity for a Quality Analyst with background experience within an online support role to join a market-leading internet company. This role would ideally suit a person with 2+ years experience in a Contact Center and who is a fluent Spanish or French speaker with experience reviewing quality within Escalations, Online Safety, or highly sensitive online cases.

The Offer

  • This role offers an annual salary of €45,000
  • The role will commence as a 6-month contract
  • Its work from home for the next 6 months Laptop & Mobile provided.

What will you be doing
As a member of the Quality Escalations & Safety team, your main task will be to evaluate internal specialists (Escalations, Safety & Customer Service) and drive Quality initiatives for continuous improvement. The analysis, business case development, and reporting of evaluations and root cause analysis data will be the responsibility of this Analyst along with making sure all assigned duties are completed by the deadline.

Your Profile

o Fluent French or Spanish speaker (along with English)
o 2+ years' experience within a call center environment
o Experience with NICE quality center software
o Knowledge of Escalations, Online Safety or exp dealing with highly sensitive cases would be beneficial.
o You must be able to work 40 hours per week
o 3rd level degree

Interested? Apply today with CV or Linkedin profile. All applications and communications will be treated in the strictest of confidence.

Careers at Principle