Job

Online Customer Support - Social Media

An immediate opportunity has become available with a global online company to provide support to users within the community. You will be supporting a diverse range of online users across the EMEA region - resolving queries, submitting requests, and dealing with escalated issues that are raised on various social media platforms.

What you will be doing

• Working to agreed SLA's you will be supporting users over Twitter, Facebook, and other social media channels across several locations throughout EMEA
• Triage and delegate situations that require specialized or more intensive case management.
• Identify trends and recommend improvements to workflows, products, and business processes.

Your Profile

• Bachelor's Degree or equivalent experience.
• Minimum 2 years of customer service experience.
• Passion for social media, including knowledge of social media platforms, best practices, and tools of the trade.
• Ability to work on own initiative
• Fluent English - with clear communication skills

This role will commence as a 6-month contract with visibility of extension and will require you to cover some weekends likely 1 in 4 and follow a shift pattern (early/late starts). Salary range €30- €33K.

The role offers a competitive salary with the opportunity to work in a friendly, highly collaborative, and supportive team environment. Hiring for multiple positions to support EMEA regions- languages Spanish, Italian, French, and English.

Next Step…

Apply Now with your CV or LinkedIn profile to get more details on this opportunity. All CVs are strictly reviewed by Som in Principle.