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Online Customer Support - Social Media - Expired

Job Title Online Customer Support - Social Media
Job Type Temporary
Industry
Salary Negotiable
Location Dublin, Republic of Ireland
Start Date
Our Reference BBBH1681_1618063517
Job Advertised 8 months ago


Online Customer Support - Social Media


An immediate opportunity has become available with a global online company to provide support to users within the community. You will be supporting a diverse range of online users across the EMEA region - resolving queries, submitting requests and dealing with escalated issues.


What you will be doing

  • Working to agreed SLA's you will be supporting users over Twitter, Facebook and other social media channels across a number of locations throughout EMEA
  • Triage and delegate situations that require specialized or more intensive case management.
  • Identify trends and recommend improvements to workflows, products, and business processes.



Your Profile

  • Bachelor's Degree or equivalent experience.
  • Minimum 2 years customer service experience.
  • Passion for social media, including knowledge of social media platforms, best practices, and tools of the trade.
  • Ability to work on own initiative
  • Fluent English - with clear communication skills


This role will commence as a contract and will require you to cover some weekends likely 1 in 4 and follow a shift pattern (early/late starts).

The role offers a competitive salary with the opportunity to work in a friendly, highly collaborative, and supportive team environment.

Careers at Principle