Job

NOC Support Global Telco 35-45k
Requirement

A role has opened for an experienced NOC Support to join the Online Operations team for our client a major Global Telco.

As a NOC Support you actively monitor company's Network Incidents and be able to promptly respond providing L1 support and provide strong technical troubleshooting and escalate to relevant departments.

Responsibilities

• Respond to Network Incidents(alerts)
• Monitor and escalate incidents to the right support team
• Within the L1 Scope and to a high level of accuracy, review alerts, determine and resolve issues
• Manage Mobile Operator queries
• Work closely with the MOSE (Mobile Operator Support Engineering) Team
• Provide feedback on existing L1 Triaging flows and then propose improvements

Skills

• More than 1-year experience in any of the following, IT Service Desk, Carrier or ISP NOC Centre or similar
• Ability to make quick decisions and handle multiple work flows
• Experince with Telco Platforms
• Excellent time management skills
• Able to work Multiple tools/browsers at one time
• Familiar with MS Office (Outlook, Word, Excel)

This NOC Support role offers an opportunity to become part of a vibrant and fast paced team. For further details email CV to Edward in Principle

Apply now for immediate consideration or call Edward for further information.
Edward Bennett | edward@principlehr.ie | 016035071