Connecting to LinkedIn...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9wcmluy2lwbgvoci9qcgcvam9ilxnlyxjjac1iyw5uzxiuanbnil1d

Knowledge Base Manager EMEA

Job Title Knowledge Base Manager EMEA
Job Type Permanent
Industry
Salary €95000 - €105000 per annum
Location Dublin City Centre, Dublin
Start Date ASAP
Our Reference KB1_1601632186
Job Advertised 28 days ago

Knowledge Base Manager EMEA

City Centre, Dublin 2/WFH initially

95 to 105k

  • Pension
  • Laptop
  • Phone
  • Vouchers
  • Tax saver ticket
  • Bike to work scheme
  • 26 days hols and generous personal leave
  • Onsite wellbeing like yoga, massage and more
  • Excellent restaurant

We are looking for a Knowledge Base Manager with 6 years' experience...

You need to be working B2C, that is working on systems that allow call centre staff to acccess information they need to do their jobs, great either if you come from a consultancy company.

Duties

  • Implement end to end Knowledge Base
  • Work with outsourced providers to implement KB in this new tech venture that is part of a larger organisation
  • Lots of liaison with your colleagues in
  1. Marketing
  2. Content
  3. Product
  4. Systems Architects
  • Make sure people are using your KMS and evaluate its success
  • Taxonomy is your bag of course

Experience

  • 6 years KB/KM/Content
  • Building Knowledge Base system for people to use who use Messenger, Whats App and Chat to get their job done
  • Consultancy background, end to end KB, B2C
  • Most interested in you if you are in financial services
  • Great if you are coming from a company that has a large call centre and you need to have worked on the KMS for the call centre staff

The offer.... This role offers a competitive salary in the region of € 95k to € 105k p.a. plus benefits.

Please apply by following the instructions hereunder or send your CV to maria@principlehr.com and feel free to pick up the phone 01 6035073.

Thank you

Maria

Careers at Principle