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IT Support Genesys Cork - Expired

Job Title IT Support Genesys Cork
Job Type Permanent
Salary €50000 - €60000 per annum + bonus + pension + healthcare+
Location Cork City, Cork
Start Date ASAP
Our Reference BBBH32ECS
Job Advertised about 4 years ago

Genesys Support Engineer

Looking to work for a multintaional technology company whose brand is recognised globally?

Then this is the role you have been waiting for!

Principle on behalf of their client are seeking a Genesys Support Engineer to join their team in Cork. The main purpose of this role is to support Genesys production systems, maintenance, configuration and installation of Genesys components. Ideally you will have experience supporting Genesys or another software support system- full training on the Genesys System will be provided)

Responsibilities will include....

  • Triages production incidents in Genesys Voice (Inbound/Outbound), Email & SMS and Aspect WFM based on priority and work to towards resolution
  • Install and Upgrade Genesys components in production environment
  • Configure options and applications in Genesys CME
  • Identify the impacts for Genesys applications for Infrastructure changes and Prepare and execute mitigation plans.
  • Perform validation & verifications in Genesys environment for Changes
  • Take part in ticket review discussions with Business stakeholders

The ideal candidate will possess...

  • Previous experience in supporting Genesys platform or similar software support system with very high volume and availability requirements.
  • Excellent communication skills with ability to resolve issues

Desired skills....

  • Prior experience of working in a production support environment.
  • Unix basics
  • Oracle Database & SQL basics

For more information on this exciting opportunity please contact Elaine in Principle HR today for a confidential discussion!

Elaine Cummins || 01 603 5075

Careers at Principle