Connecting to LinkedIn...


IT HelpDesk Technician €70k - Expired

Job Title IT HelpDesk Technician €70k
Job Type Permanent
Salary Attractive ++Benefits
Location Dublin City Centre, Dublin
Start Date
Our Reference BBBH1093_1615991379
Job Advertised about 1 year ago

Global Tech company who are rapidly expanding their EMEA operation are looking to appoint an IT Helpdesk Technician, working as part of a global highly collaborative team you will be providing a top-level IT support service to your colleagues acting as the first point of contact in relation to IT, desktop, mobile and application queries. Your focus will be on responding to queries in a timely and professional manner and escalating when needed. The environment is fast paced, friendly, and highly rewarding. As a global tech based company, you will be supporting some of the latest and most innovative technology.

Your day to day will look like :

  • Provide the highest levels of customer service
  • First point of contact for troubleshooting or escalation of issues
  • Provide support for mobile and desktop
  • Ensure proper knowledge of procedure and recording and management of tickets
  • Gain a strong understanding of company policies and procedures
  • Provide follow up and second level support when needed

Your background will be :

  • Prior experience in a technical / helpdesk support role
  • Good Application, SaaS product troubleshooting, and Support
  • Strong Web Application Stack experience
  • You will have a good knowledge of MacOS , Windows and linux platforms
  • Good Scripting experience(JavaScript, Python, etc )
  • Some networking knowledge would be desirable
  • Good Networking and Administration exposure
  • Previous experience working from a ticketing system , escalation , resolution

What's in it for you

The role offers a salary in the region of €60-€70k depending on experience.++ Benefits
Apply Now or send me your Cv | 016035071

Careers at Principle