Job

IT Helpdesk Engineer €50-€60k

Global Technology company who are rapidly expanding their EMEA operation are looking to appoint an IT Helpdesk Engineer Level1/2, working as part of a global highly collaborative team you will be providing a top-level IT support service to your colleagues acting as the first point of contact in relation to IT, desktop, mobile and application queries.

Your day to day will look like :

• Provide the highest levels of customer service
• First point of contact for troubleshooting or escalation of issues
• Provide support for mobile and desktop, Network and Server issues
• Ensure proper knowledge of procedure and recording and management of tickets
• Provide follow up and second level support when needed

Your background will be :

• Prior experience in a technical / helpdesk support engineer role Level 1/2
• You will have a good knowledge of MacOS , Windows and linux platforms
• Some networking knowledge would be desirable
• Previous experience working from a ticketing system , escalation , resolution

What's in it for you?

The role offers a salary in the region of €50-€60k depending on experience.++ Benefits
Apply Now or send me your Cv , if you dont have Cv handy , apply with your LinkedIn :-)
016035071