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IT and Technical Support Professional - Expired

Job Title IT and Technical Support Professional
Job Type Permanent
Salary €0.00 per annum
Location Clare, Republic of Ireland
Start Date ASAP
Our Reference BBBH638_1504628614
Job Advertised about 3 years ago

IT and Technical Support Professional (Evenings) - Ennis, Ireland

Vitalograph, a leading global medical devices company specialising in respiratory and heart monitoring equipment and services, is currently seeking an IT systems support technician to support its IT requirements, as well as remote telephone support of its clinical studies IT systems, in our growing clinical trials support division located on the outskirts Ennis.
Reporting to the Global Support Manager, the successful candidate will join a world class global technical support team and will have the following responsibilities;

  • IT Infrastructure Support including; PC's, LAN/WAN, Windows Server, MS-Exchange, VMware, vSphere, ESX hosts, vMotion, HA etc.
  • Provide international technical support services in a timely fashion in relation to the use of Vitalograph systems by clinical trial sites and study monitors
  • Participate in on-call rota as required by business needs
  • Liaise with and keep informed project management and other support providers in line with Vitalograph procedures
  • Take ownership of the resolution of individual issues
  • Prioritise issues and use the appropriate communication method as defined in each study to respond and close these issues
  • Be available in agreement with the clinical project manager/project director to visit a study site to resolve an ongoing issue
  • Provide support for all countries. Where there are language difficulties in understanding telephone callers, a third party interpretation service will be available
  • Provide regular reports on all calls and actions in accordance with Vitalograph procedures
  • Become competent in the systems being used for each study contracted

Training will be provided in, but would not be limited to, the following

  • IT systems and Software Training
  • Vitalograph Product Training
  • 3rd Party Product Training
  • Technical Support software systems
  • Technical Support procedures
  • Clinical Trials Manage Services, trial specific systems and software customisations

Skills and Experience

  • An excellent telephone manner, with the ability to remain calm and reassuring under pressure
  • A minimum of 3 years relevant experience
  • A 3rd level qualification in a relevant field
  • Experience supporting windows based applications in a corporate network environment
  • Practical knowledge of generic PC's, PC interfaces, LAN/WAN technologies and MS Windows 7 OS
  • Excellent problem solving skills
  • A high attention to detail, especially when recording and reporting information
  • A good team player with a strong work ethic
  • Displays a sense of urgency with a proactive and innovative attitude
  • Excellent all-round communication, presentation and interpersonal skills


  • Monday to Thursday 3.45pm to 12.15am
  • Friday 3.45pm to 11.05pm

Salary will be commensurate with experience. Benefits include Private Family Healthcare and Company Pension schemes.

If you are interested in the above position please email a CV including a brief cover letter to or by post to; IT and Technical Support Professional, Vitalograph, Gort Road Business Park, Ennis, Co. Clare.

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