French Speaking Online Customer Support - Social Media - Expired
Job Title | French Speaking Online Customer Support - Social Media |
Job Type | Contract |
Industry | |
Salary | €30000 - €33000 per annum |
Location | Dublin, Republic of Ireland |
Start Date | ASAP |
Our Reference | BBBH162_1618521313 |
Job Advertised | about 1 year ago |
French Speaking Online Customer Support - Social Media
An immediate opportunity has become available with a global online company for a French-speaking CS to provide support to users within the community. You will be supporting a diverse range of online users across the EMEA region - resolving queries, submitting requests and dealing with escalated issues.
What you will be doing
- Working to agreed SLA's you will be supporting users over Twitter, Facebook and other social media channels across a number of locations throughout EMEA
- Triage and delegate situations that require specialized or more intensive case management.
- Identify trends and recommend improvements to workflows, products, and business processes.
Your Profile
- Fluent French speaker
- Bachelor's Degree or equivalent experience.
- Minimum 1 years customer service experience.
- Passion for social media, including knowledge of social media platforms, best practices, and tools of the trade.
- Ability to work on own initiative
- Fluent English - with clear communication skills
This role will commence as a contract and will require you to cover some weekends likely 1 in 4 and follow a shift pattern (early/late starts).
The role offers a competitive salary of circa €33K per year with the opportunity to work in a friendly, highly collaborative, and supportive team environment.
