Job

French Speaking Online Customer Support - Social Media

An immediate opportunity has become available with a global online company for a French-speaking CS to provide support to users within the community. You will be supporting a diverse range of online users across the EMEA region - resolving queries, submitting requests and dealing with escalated issues.

What you will be doing

• Working to agreed SLA's you will be supporting users over Twitter, Facebook and other social media channels across a number of locations throughout EMEA
• Triage and delegate situations that require specialized or more intensive case management.
• Identify trends and recommend improvements to workflows, products, and business processes.

Your Profile

• Fluent French speaker
• Bachelor's Degree or equivalent experience.
• Minimum 1 years customer service experience.
• Passion for social media, including knowledge of social media platforms, best practices, and tools of the trade.
• Ability to work on own initiative
• Fluent English - with clear communication skills

This role will commence as a contract and will require you to cover some weekends likely 1 in 4 and follow a shift pattern (early/late starts).

The role offers a competitive salary of circa €33K per year with the opportunity to work in a friendly, highly collaborative, and supportive team environment.