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Customer Care Analyst SaaS Technology

Job Title Customer Care Analyst SaaS Technology
Job Type Temporary
Industry
Salary €30000 - €33000 per annum
Location Dublin, Republic of Ireland
Start Date
Our Reference BBBH2017_1637768571
Job Advertised 11 days ago


This is a great opportunity to get 6 months experience with this top Global SaaS provider.
The job is within the companies wider Support Team, it's a high performing team that works with customers to enhance their overall user experience. In this role you will work closely with other Customer Care Specialists to ensure our customers inquiries are diligently followed up on.

What would you do all day?


- Manage incoming cases through case management system to help resolve customer cases quickly and effectively
- Own operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, tenant maintenance, etc.
- Manage own assignment of cases as appropriate
- Act as a liaison between the customer and our internal teams (Customer Support, Documentation, Community, Customer Success Managers (CSM), and other internal teams) to ensure the customer's needs are being met
- Research customer questions/issues
- Advise customers about available services and resources


It would be great that if you:


- Have 2 to 3 years of experience in a customer services role ideally in a technology, ERP or SaaS business.
- Bachelor's Degree or equivalent experience; business or technical degree preferred
- Are a bright and high energy individual, with a passion to learn and contribute
- Solid computer skills (Excel, Word, PowerPoint, software applications) and SaaS experience really helpful (Salesforce, Jira, etc.)
- Detail-oriented, able to keep track of lots of data effectively
- Able to absorb new concepts and technologies quickly
- Able to multi-task and manage priorities.
- Can work in a fast paced, dynamic, and fun team environment


What you get:


This is a 6-month contract - maybe this will develop into more opportunities.
Base Salary €30,000 - €33,000 per annum (pro rata)

Careers at Principle