Job

Call Centre Team Leader Ballymount

Global services company in Ballymount Dublin 12 and are seeking a Call Centre Team Leader to join their team and work closely with the Call Centre Supervisor.

The call centre is a busy environment with 14 part and full time call centre executives.
The main focus of this role is to improve the quality of the calls and assist with rostering.

Some of your responsibilities will include

• Review and monitor existing call practices and coach call centre executives on how to resolve issues
• Review the quality of the notes being recorded on each call
• Review follow up of call, time taken to log and resolve call
• Support the team in particular during busy periods
• Work closely with the Call Centre Supervisor to organize rosters
• Deputize for the Call Centre Supervisor

Background experience

• Previous experience working within a call centre environment with a min of 1-year experience as a team lead / assistant team lead
• Strong interpersonal skills
• Ability to mentor and coach others
• Good eye for detail
• Hands on approach to work
• Problem solver

The role offers a salary of circa 30K + bonus (circa 2K) + pension
The hours of work are 8am - 5pm Monday to Friday

Next step… for further details on this call centre team leader role email CV to Georgina in Principle HR
georgina@principlehr.ie