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Application Support Specialist SaaS €40K - Expired

Job Title Application Support Specialist SaaS €40K
Job Type Temporary
Industry
Salary €38000 - €42000 per annum + +Benefits
Location Dublin City Centre, Dublin
Start Date ASAP
Our Reference API_1618951361
Job Advertised 7 months ago

Application Support Engineer SaaS €40k


What's the Role?
As an Application Support Engineer, you will handle the day-to-day contacts and inquiries that are received from our Global Customers in regards to product support issues. You will be working with one of the world's largest tech brands and will gain exposure and training to best-in-class and latest tech tools.

What's in it for you?

  • Attractive Salary circa €40K
  • Remote working until further notice
  • Monthly Covid work from home expenses
  • Laptop, Mobile, 26 days annual leave
  • Vibrant and Friendly environment with exposure to cutting edge technology


What will you be doing as an API Support Engineer?

  • Assist customers with our application program interface (API) as their first point of contact
  • Become a technical expert of the API Platform
  • Serve as a liaison between our customers and internal engineers.
  • Identify the issues and help translate them between the two groups, proficiently speaking both customer and engineer languages.
  • Become a customer support guru


What should you have?

  • You hold a BS/BA degree, have attended a coding boot camp, have done significant self-learning, or have a background in related work experience in technical support engineering.
  • 2- 3 years in a technical support role providing Application Support
    • Understanding of Web Stack and basic scripting experience
    • Experience with API Testing Tool( i.e. POSTMAN, SoapUI, Advanced Rest Client)
  • Understanding of RESTAPI and Webhooks

What to do next?

To apply for this role send your CV, Linkedin profile, or just your contact details.

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