Job

Application Support Engineer (French Speaking)

This Role will be a 12 Month Fixed Term Contract

This role will be providing support for EMEA and more specifically the french market so good written and conversational French would be desirable

What's the Role?

As an Application Support Engineer, you will manage all critical incidents received from our API Platform customers and be the Senior resource in management You should excel at establishing relationships and be a highly effective technical problem solver. You will manage critical incidents end to end and provide high level customer support and resolution. Oversee and mentor the junior members of the team a provide ongoing support. You will be providing support for EMEA and more specifically the french market so good written and conversational French would be desirable

So, what's in it for you?

• Attractive salary circa £52k
• 33 Days Holidays
• Easily accessible from city centre London (Train)
• Only 10 minutes from Heathrow
• Exposure to new technologies and services
• Excellent Support and mentoring to progress career

What will you be doing as an API Technical Support Engineer?

• Assist customers with our application program interface (API) and have extensive technical support experince
• Become a technical expert of the API Platform
• Identify the issues and help translate them between the two groups, proficiently speaking both customer and engineer languages.
• Become a customer support guru
• Be the final point of escalation
  SME on platforms and technical issues
• Provide coaching and mentoring to junior engineers

What should you have?

• Extensive knowledge and troubleshooting of Web Applications
• Strong knwoledge of the folloowing(JavaScript, CSS, HTML, XML)
• Demonstrated experience debugging object orientated code (Java)or similar object orientated languages
• Prior experience working and admiistration in Unix /Linux environment or Microsoft Server
• Good background in RDB(Relational Databases)

Technical:

• Solid understanding of Cloud applications and support
• Good knowledge of the compnets in a Web Application stack
• ITSM, ITIL and CMDB fundamental understanding

What to do next?

This Technical Support Engineer -French Speaking role offers an opportunity to become part of a vibrant and expanding team

Apply now for immediate consideration or call Edward for further information. Don't have your CVS to hand apply with your LinkedIn profile
Ed Bennett | + 443300526068