Workforce Management Specialist EMEA
Immediate requirement for a WFM - Workforce Management Specialist to join the global operations team of a rapidly expanding technology-based business whose products and services are used by millions around the world. This is an interesting and challenging role offering a salary in the range of €75 -80K.
Working within a highly collaborative, supportive, and friendly environment some of your tasks will include
- Enforce real time adherence in all Work Types and Markets within the scope of operation
- Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
- Constant interaction with all operations sites, reporting site performance; including but not limited to staffing compliance, skilling status, and outages
Your Profile - to be considered for this role ideally you will have
- Previous experience in Work Force Management intraday and scheduling positions
- A background operating and directly handling a scope of more than 500+ staff
- Proven experience in large scale complex multi-lingual multi-site vendor landscape environment
- Know-how in managing real time adherence in different lines of business (shrinkage, outages, under/overstaffing, etc.)
Interested? Apply today with CV, LinkedIn profile or just your contact details and I will be back in touch. All communications will be treated in the strictest of confidence by Maria Dolan in Principle.
