Senior HR Operations Program Manager - People Services
Location: Dublin, Ireland - Hybrid, 3 days onsite
Contract: 11-month contract, with potential extension
Salary: €120,000 pa
We're hiring a Senior Operations Program Manager to join the International People Service Delivery team of a leading global technology organisation.
What you'll be doing:
- Lead and optimise end-to-end People/HR service delivery operations
- Drive operational improvements across workflows, policies and processes
- Lead complex programmes and change initiatives across international teams
- Use data, reporting and service metrics to identify trends and improve performance
- Partner closely with HR, Payroll, Legal and Technology teams
- Manage complex escalations and identify sustainable solutions
- Support the rollout and continuous improvement of employee programmes across EMEA
- Present insights, recommendations and programme updates to senior stakeholders
What we're looking for:
- 10+ years' experience across programme management, operations, service delivery, HR operations or a related area
- Strong track record of leading complex operational programmes within a large multinational environment
- Excellent understanding of service management and service delivery models
- Strong analytical skills with experience making decisions using data and reporting
- Experience within global technology or banking/compliance environments would be particularly relevant
- EMEA People Service Delivery / HR Operations experience is highly advantageous
This would particularly suit someone from a People Operations, HR Service Delivery, Employee Experience, HR Transformation or Operations Programme Management background who enjoys taking ownership of complex problems and improving how services operate at scale.
Interested? Apply now or get in touch for a confidential conversation.
