Content Strategist - AI, Chatbots & RAG
This is not a traditional content-writing role.
A leading global technology company is hiring a Content Strategist to improve the AI-powered support experience for a messaging platform used by billions of people worldwide.
Around 60-70% of the role will focus on root-cause analysis and technical problem-solving, with the remaining time dedicated to writing, editing and optimising support content. You will investigate chatbot failures, find and fix issues quickly, and improve how content performs within Retrieval-Augmented Generation systems.
The Offer:
- Role to start on a 6-month contract
- Salary of 71,000 euro per annum
- Location: Fully remote working within Ireland
The opportunity
- Analyse vendor and user feedback to identify chatbot issues and actionable trends
- Reproduce problems, complete root-cause analysis and assess their scale and impact
- Optimise content for RAG AI through prompt changes, content updates and index patching
- Test solutions and verify that fixes meet quality standards and operational SLAs
- Support automation proofs of concept and emerging AI projects
- Contribute to golden datasets used to evaluate LLM performance
- Escalate retrieval, response-generation and platform issues with clear technical context
- Partner closely with Engineering, Product, Operations and cross-functional teams
- Write and improve Help Centre content and customer-support response
Your Background:
- 2-4 years' experience in content strategy, technical writing or a related content role
- At least six months' experience creating or optimising content for generative AI
- Experience with chatbots, conversational AI or RAG-based systems
- Strong root-cause analysis, troubleshooting and editorial judgement
- Experience writing online help content or support responses for mobile apps or social platforms
- Familiarity with content management systems and project-management tools such as Jira
- A relevant bachelor's degree or equivalent international qualification
- The independence to manage competing priorities with limited direction after onboarding
Experience with data analysis, XML, basic querying or scripting is an advantage.
Why consider it?
You will have real autonomy to experiment, solve new problems and help shape the next phase of an AI-enabled support programme. The work offers hands-on exposure to prompt engineering, RAG optimisation, LLM evaluation and complex user-support challenges at exceptional global scale.
This role will suit a fast-moving, technically curious content professional who enjoys ambiguity, works confidently with engineers and takes ownership of finding solutions.
Next Steps:
Pleae apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle
